Return & Exchange
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
The following items cannot be returned or exchanged: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
Need to return something? Please follow the steps below within 30 days of receiving your delivery:
- Next to the order history page, find out the order you want to return. Then Click the order item into the order details.
- In the MERCHANDISE RETURN section, provide an explanation for the return. When complete, click the "MAKE AN RMA SLIP" button below.
- You can place a new order if a replacement size, colour or alternative items are required, and return the original item/s to us for a refund.
- Returns can take up to 30 working days to get back to us. It is very important to enclose this form with your parcel to enable us to process your return within 24 hours of receipt.
- Please retain a proof of postage until we have confirmed your refund has been processed.